Terms & Conditions

These Terms & Conditions govern your use of the PetZen website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. General Information

PetZen operates an online store offering pet-related products designed to improve comfort, health and everyday pet care.

We reserve the right to update, change or replace any part of these Terms & Conditions at any time. Any changes will take effect immediately upon being posted on the website.

2. Eligibility to Use Our Website

By using this website, you confirm that:

You are at least 18 years old, or
You are using the website under the supervision of a parent or legal guardian.

3. Products & Descriptions

We make every effort to display accurate product descriptions, images and information. However, we do not guarantee that all descriptions or other content are completely error-free.

Product images are for illustrative purposes only and actual products may vary slightly in appearance.

4. Pricing & Payments

All prices are displayed in the selected currency and include applicable taxes unless stated otherwise.

We reserve the right to change prices at any time without prior notice. Payments must be completed in full before an order is processed and shipped.

5. Orders & Availability

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product availability
Errors in pricing or product information
Suspected fraudulent activity

If your order is cancelled, you will be notified and refunded accordingly.

6. Shipping & Delivery

Shipping times provided are estimates and may vary due to factors beyond our control. PetZen is not responsible for delays caused by carriers, customs processing or unforeseen circumstances.

For more details, please refer to our Shipping Policy.

7. Returns & Refunds

We accept returns and refunds in accordance with our Refund Policy. Please review that policy carefully before making a purchase.

Returned products must meet the conditions outlined in the Refund Policy to be eligible.

8. Use of Products

PetZen products are intended for pet care and general use only. They are not medical devices and are not intended to diagnose, treat or prevent any medical condition.

Always supervise your pet when introducing a new product and follow all provided usage instructions.

9. Intellectual Property

All content on this website, including text, images, logos and design elements, is the property of PetZen and may not be copie