Privacy Policy

This Privacy Policy describes how PetZen collects, uses and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website, we may collect the following information:

Personal details such as your name, email address, shipping address and phone number
Payment information (processed securely by third-party payment providers)
Order details and purchase history
Technical data such as IP address, browser type and device information

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you regarding your purchases or inquiries
Improve our website and services
Send updates, promotions or newsletters (only if you opt in)
Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors
Shipping and logistics partners
Website hosting and analytics providers

These third parties are required to protect your information and use it only for the intended purpose.

4. Cookies & Tracking Technologies

PetZen uses cookies and similar technologies to improve your browsing experience and analyze website traffic.

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss or misuse.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights (GDPR)

If you are located in the United Kingdom or European Union, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for data processing
Object to certain types of data processing

To exercise your rights, please contact us through our Contact page.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Children’s Privacy

PetZen does not knowingly collect personal information from individuals under the age of 18.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with immediate effect.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.