Shipping Policy

At PetZen, we aim to provide a smooth and reliable shipping experience for all our customers. Once an order is placed, it is processed within a standard handling time before being dispatched.

Shipping times may vary depending on the destination, product availability and external factors such as carrier delays, customs processing or peak periods. Any estimated delivery times shown on our website are provided as guidelines only and are not guaranteed.

We offer shipping to selected countries, and shipping costs (if applicable) will be clearly displayed at checkout before payment is completed. Once your order has been shipped, you may receive a confirmation email with tracking information when available.

PetZen is not responsible for delays caused by shipping carriers, incorrect address information provided by the customer, customs clearance procedures or circumstances beyond our control. Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.

If you have any questions regarding shipping, delivery times or your order status, please contact us through our Contact page and our team will be happy to assist you.